Frequently Asked Questions

(Okay - we get asked these questions sometimes. Maybe "frequently" is a strong word…)

How do Pre-Orders Work?
Some of our items are on a "Pre-Order" status. Most of the estimated shipping dates are on the product listings. When we have an item that is on Pre-Order, we ship it to you as soon as it arrives from the distributor.
How Long do Pre-Orders take?
It depends on the product. Most Hot Toys arrive during the second or third quarter after the announcement. The estimates are usually within a three month window and they're usually accurate within that time frame. In the case of the amazing Hulkbuster, that bad boy has taken it's sweet time! I'm getting one and it's definitely going to be WORTH IT!!
It looks like most of what you have is pre orders or out of stock. What's that all about?
Yep. We sell them fast!
How do you ship your figures?
We ship them UPS in the Hot Toys brown shipper box.
Do you guys really give your money to charity?
Yep. 100% of the profits from this website go to benefit Bulloch County's Christmas toy drive. It's put on by our local Sheriff Department and Lieutenant Tremble is always my "Go To Guy" for rounding up the toys and making sure that they get distributed.
How do you make money with this and pay your bills?
We don't have to. I'm fortunate to make my living with my company, Pladd Dot Music. It's the parent company for everything that I do. As far as the toys go, we pay for the toys through the sales. Since it's all a one man show (and that man being me - Chris Mitchell), we don't have to generate a single red penny for profit.
I don't like Joints in the figure arms. I like it when they look real! Why does this figure have joints?
Yeah. I'm with you on that one. But sadly, I can't convince the world to build jointless figures. You should also check out the Phicen figures. They're nice! Also—no joints! YAY!
I for real don't like joints on figure torsos! What's up with that?
Oh MY GOD! I couldn't agree with you more on that! For REAL! I don't know why toy companies would put a joint on a figure's torso! I'm mainly talking about the 3 and 3/4" scale here, but seriously!!! WHO BENDS THAT WAY? Are we wanting our action figures do do pilates or something? PLEASE FOR THE LOVE OF GOD! Stop that nonsense!
What are you talking about with all this jointed torso mess?
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I love the fact that the Wonder Woman figure doesn't have joints! Are you ever going to carry the Phicen figures like that?
Probably. I like those figures too.
I totally love that Wonder Woman figure! Do you think I could Marry it?
Okay, listen Randy—you need to get professional help. I've been telling you for years that you should move out of your mom's basement. You can't marry this figure, dude.
I don't trust you guys because I only buy my toys from (insert big box store here). How do I know your legit?
First of all, it's "you're", not "your". In this instance you meant to use it as a contraction of "you are" and not the possessive form of "you". Secondly, just call us man! We're at (912)764-3230. You'll get our music retail store. You can ask for Chris and if I'm too busy, one of my awesome employees will be glad to leave a message for me. I'll call you back soon. Or you could just fill out the contact form under "contacts". I'll e-mail you back or talk to you on the phone and give you all the warm fuzzies you need to feel good about your purchase!